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HOW DO I FILE A CLAIM?

1. BEAZLEY (GAP/GLI):

Claim forms:

No claim forms required.

*Please see your brochure on what's covered. If you need a copy, email us at [email protected]. Also, please see directions under the "Company-Specific FAQS" section to the right of this page for the recommended option to set up an account in the employee portal to file claims and check statuses on Beazley GAP/GLI Claims online.

What's needed:

Depending on the nature of the claim, you will need to provide supporting documentation, such as: ER Report, UB-04 for confinements/admissions, Operative Report for surgeries, After-Care Summaries for physician visits, Radiology Benefits for x-rays, Ambulance Trip Sheets if transported by ambulance, etc.  Please provide your ID# on your submission that was provided  to you on your card.

*All of these can be obtained through the billing department or medical records department at the facility in which you were  treated.

How do I file GAP/GLI claims:

All Beazley claims can be emailed to [email protected], or fax your claim to 1-813-289-7937, OR submit online under the employee portal. *Please see instructions under the Company-Specific FAQS section on setting up an online account under the employee portal. From here, you can download claim forms, see instructions on how to file and check the status of existing claims. 

How do I know if my GAP/GLI claim was processed:

To check the status of a GLI/GAP claim that's already been filed, please call 877-503-7064 Option 4 & Option 1, OR again, login to the employee portal site (directions in column to the right).

2. BEAZLEY/GLOBE LIFE- LOOMIS
Single Cert Claims:

Claim forms:
There are no claims forms required.

*Please see your company-specific brochure on what's covered. If you need a copy, email us at [email protected].

What's needed:

You will need to obtain a copy of any EOB's (Explanation of Benefits) related to your claim, Itemized Physician/Hospital Bills (specifically request a UB-04 form) and ensure that it has diagnosis codes, procedure codes, billed amounts, dates of service, provider's name, provider's Tax ID# & NPI # (National Provider Identifier #) listed on the form to avoid a delay in processing. *Important: Please specify claim checks should be sent to you, the policyholder directly and not the provider when submitting UB-04 forms, as the billing department will sometimes inadvertently check the box for claim checks to be sent to them.

How do I file my Single Cert Claim: Claims go to [email protected] 

How do I know if my Single Cert Claim was processed:
Please call 866-218-6020 Option 3  

and provide your PID # that was provided to you on your card.

                             ***

Please contact us, or any of the other carriers at links below or directly, in order to obtain claim forms and initiate the claims process.

3. BOSTON MUTUAL:

Claim forms:

Depending on the nature of the claim, you will need to fill out the appropriate claim form. (Please click on link to access appropriate form under the 'Claim Forms' Section) or follow the link below.  https://www.bostonmutual.com/services/services-for-individuals/#claim-forms 

What's needed:

You will need to provide any applicable documentation below, along with the completed claim form: ER Report, UB-04, Operative Report, Radiology Report, Therapy Notes, Follow-up Visit Summaries, etc. *Please include your policy number on your claim submission.

*All of these can be obtained through the billing department or medical records department at the facility, in which you were  treated.

How do I file a Boston Mutual claim:

• Boston Mutual Accident Claim Forms/Health Screening Claim Forms for Accidents can be emailed to [email protected] or faxed to 1-888-453-5127

• Boston Mutual Critical Illness Claim Forms /Health Screening Claims for Critical Illness can be faxed to 1-781-770-0492 or sent to [email protected]

• Short Term Disability Claim Forms get faxed to 1-855-864-0530 or emailed to [email protected] HOWEVER, you must FIRST call 1-877-604-0077 to initiate the claim with Boston Mutual. If you would prefer, you can speak with the claim representative and provide the information to file the claim on  your behalf.

How do I know if my Boston Mutual claim was processed:

Please choose the appropriate option below:

-Accident/Sickness Rider/Wellness Claims- 888-453-5120 Option 2

-Life Claims- 877-212-2950 Option 1

-Critical Illness/Health Screening Claims- 877-212-2950 Option 2

-Disability Claims- 877-604-0077

4. Aflac:

https://www.aflac.com/file-a-claim/default.aspx

5. Bay Bridge Administrators: (MetLife Voluntary Benefits & Prosperity GAP Claims)

1-800-845-7519

https://www.bbadmin.com/

MetLife Insurance Company

• Accident & Heart/Stroke (Metlife)
• Cancer, Specified Disease & Intensive Care (MetLife)
• Critical Illness (Metlife)
• Hospital Indemnity (Metlife)
• Wellness (MetLife)
• MetLife - Policy Change Form
• MetLife - Portability Request Form

6. Guardian:

https://www.guardiananytime.com/public/GAFormSearchWeb/formSearch.process

7. Standard:

https://www.standard.com/individual/forms-page

8. Sun Life:

https://www.sunlife.com/us/en/about/support/find-a-form/

9. Mass Mutual: (Life Claims)

You will need a copy of death certificate and contact Mass Mutual  at   1-800-272-2216  

https://www.massmutual.com/claims/life-insurance-death-claims

10. 5Star Life: (Life Claims)

You will need a copy of death certificate and contact 5Star at  1-866-863-9753 

https://5starlifeinsurance.com/videos/how-to-file-a-claim-life-insurance/

COMPANY-SPECIFIC FAQS

Directions for registering an account on the online portal with Beazley:

A: Go to http://www.beazleybenefits.com and click on Insured Registration. This will enable you to register with Beazley and to create a username and password for access to our Employee Portal. To do so, you will need a Group number (from your employer) as well as your own Social Security number (last four digits), birthday and zip code. If you need assistance, contact 1-877-503-7064.

A: On the portal, you will be able to view your coverage details, file claims and check claim's status, retrieve important documents and access materials and forms from our Resource Center.

A: To view coverages, go to the Coverages section of the Employee Portal. There, you can view an overview of your coverages with Beazley, as well as a detailed Schedule of Benefits. The first time you access the Employee portal, you will retrieve your Certificate of Coverage from the eDelivery section of the Employee Portal. Print this important legal document and keep it on file as proof of your coverage.

A: To file a Claim, go to the Resource Center section of the Employee Portal. There, you can download claim form with instructions for filing. To fax a claim, submit to 1-813-289-7937. To check the status of a claim, or a view your claim history, go to the Claims section of the Employee portal. There, you can view details about claims that are being processed or have been paid. If you have questions about a claim, contact 1-877-503-7064.

Boston Mutual FAQs

Globe Life (formerly Beazley) Frequently Asked Questions